Shipping policy

 

SHIPPING POLICY


Thank you for shopping with MONTELLICOLLECTION. We are committed to providing a smooth and reliable shopping experience from checkout to delivery.


ORDER PROCESSING


All orders are processed after successful payment confirmation.


Our estimated processing times are:


  • Ready-to-ship products: 5-7 business days.
  • Special-order wigs and bundles: 7-10 business days.
  • Custom-colored or personalized products: 7-10 business days.


Processing times exclude weekends and recognized holidays.


Please note that processing time and shipping transit time are separate.


SHIPPING & DELIVERY


Once your order has been processed and shipped, you will receive a shipping confirmation containing tracking information.


Available shipping methods, shipping fees, and estimated delivery times will be displayed during checkout.


Delivery times may vary depending on your location, shipping carrier, weather conditions, and other circumstances outside our control.


SHIPPING ADDRESS ACCURACY


Customers are responsible for entering complete and accurate shipping information during checkout.


If you notice an address error, please contact us immediately. We cannot guarantee changes after an order has been processed or shipped.


DELAYS


In the event of a processing delay, we will notify affected customers and provide updated shipping information and any cancellation or refund options required by law.


LOST OR DAMAGED PACKAGES


If your tracking information indicates a delivery issue, please contact the shipping carrier and notify our customer support team.


We will assist in reviewing available tracking information and determining the appropriate next steps.


If your package is lost, damaged, or not delivered, your request will be reviewed under applicable consumer protection laws.


INTERNATIONAL SHIPPING


International shipping is available only to destinations offered at checkout.


International customers may be responsible for customs fees, import duties, or additional taxes, where applicable.


CUSTOMER SUPPORT


For shipping questions, contact:


@styledbymonntrell@yahoo.com


Please include your order number and full name when reaching out.


Thank you for trusting MONTELLICOLLECTION with your hair investment.