Refund policy

MONTELLICOLLECTION | RETURN & REFUND POLICY

At MONTELLICOLLECTION, we take pride in providing premium-quality hair extensions and wigs. Customer satisfaction is important to us, and we encourage all customers to carefully review our policies before purchasing.

ALL SALES ARE FINAL

Due to the nature of our hair products and hygiene considerations, we do not accept returns or exchanges for change of mind, incorrect length selections, unwanted colors, or products that have been used, installed, washed, colored, cut, altered, or otherwise modified.

DAMAGED OR INCORRECT ORDERS

We understand that unexpected issues may occur. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of confirmed delivery.

To submit a claim, please provide:

● Your full name and order number.

● Clear photographs of the product and packaging.

● A detailed description of the issue.

Please keep the original packaging and do not install, wash, or alter the product while your claim is being reviewed.

Eligible claims will be evaluated individually. If an item is confirmed to be defective or incorrect, we will provide an appropriate resolution, including a replacement or refund when applicable.

For an approved return, we will provide instructions and a return address. MONTELLICOLLECTION will cover reasonable return shipping costs when we have supplied a defective or incorrect item.

ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible after placing an order. We cannot guarantee cancellation once processing or customization has begun.

If your order has not begun processing, we may be able to approve your cancellation.

Custom-colored, personalized, and specially prepared orders may not be eligible for voluntary cancellation once work has started.

REFUND PROCESSING

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is issued for your financial institution to process the transaction.

IMPORTANT NOTICE

Nothing in this policy limits any rights customers may have under applicable consumer protection laws. Refunds or other remedies will be provided when legally required.